Privacy Policy

1. What This Policy Covers

This policy applies to personal information collected through our website (including forms, live chat or contact channels), and through communications with our team (email, phone, WhatsApp, or other channels we provide). It covers information collected when you request support for eVisa processing, purchase related services, or contact us for assistance.

2. Personal Information We Collect

Depending on what you submit and which destination you choose, we may collect:

• Identity & contact details (name, email, phone/WhatsApp, nationality, country of residence).
• Travel information (destination, intended entry date, itinerary details if required).
• Document data (passport bio page, portrait photo, supporting documents you upload).
• Application details you provide to complete forms (address, occupation, other fields required by a destination).
• Payment and transaction data (payment status, invoice references; card details are processed by payment providers, not stored by us).
• Technical data (IP address, device/browser type, pages visited, and cookies).

3. How We Use Your Information

We use personal information to:

• Provide eVisa processing support, document review, and application assistance based on your destination requirements.
• Communicate with you about your request, missing details, updates, and delivery of results by email.
• Process payments, issue invoices/receipts, and manage fraud prevention and security checks.
• Improve our website, user experience, and service quality (including analytics and troubleshooting).
• Comply with legal obligations and enforce our terms and policies.

4. Legal Basis (When Applicable)

Where required by applicable privacy laws, we rely on one or more of the following legal bases: your consent, performance of a contract (to deliver services you request), compliance with legal obligations, and legitimate interests (such as website security, preventing fraud, and improving our services).

5. How We Share Your Information

We may share personal information in the following situations:

• Service providers that help us operate (hosting, email delivery, customer support tools, analytics, payment processors).
• Operational partners for add-on services you request (for example, airport assistance partners), only as needed to deliver that service.
• Authorities or official platforms where submission is required to process an application (where applicable to the destination and your chosen workflow).
• Legal and compliance where required by law, court order, or to protect rights, security, and prevent fraud.

We do not sell your personal information.

6. International Data Transfers

EVISA HUBS may store or process information in countries where we or our service providers operate. When we transfer personal information internationally, we take reasonable steps to ensure appropriate safeguards are in place, consistent with applicable laws.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No method of transmission or storage is 100% secure, but we work to maintain security best practices appropriate to the nature of the information.

8. Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the destination and service requested. When information is no longer needed, we take reasonable steps to delete or de-identify it.

9. Cookies & Analytics

Our website may use cookies and similar technologies to provide functionality, analyse performance, and improve the user experience. You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

10. Your Rights & Choices

Depending on your location, you may have rights to request access to, correction of, or deletion of your personal information, and to object to or restrict certain processing. To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

11. Children’s Privacy

Our services are not directed to children. If you are submitting an application for a minor, you represent that you have authority to provide that minor’s information. If you believe we have collected information from a child without proper consent, please contact us so we can address it.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Effective date” at the top indicates when it was last updated. Continued use of our website after updates means you accept the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact:

Important: EVISA HUBS is a private service provider. We do not issue visas and we do not represent any government. Immigration approval is granted by the competent authority. Processing times vary by destination and applicant eligibility.